Community Engagement Coordinator Position

Location: Home-based with occasional travel

Position Type: Flexible, 28 hours per week, with occasional weekend/evenings required

About Mast Cell Action: At Mast Cell Action, we're not just a charity; we're a friendly and fun-loving community dedicated to making a difference. We prioritise the wellbeing of our team and foster an inclusive, supportive, and engaging work environment. Join us in our mission to support people affected by Mast Cell Activation Syndrome (MCAS) and be part of a team that truly cares.

Key Responsibilities: 

As our Community Engagement Coordinator, you'll play a vital role in connecting with the MCAS community, providing services and resources and ensuring their voices are heard. Your responsibilities will include:

  • Plan, oversee and manage all community engagement activities to support the MCAS community.
  • Promote and support the involvement of beneficiaries in the design, provision and scrutiny of Mast Cell Action’s services.
  • Raise the profile and awareness of Mast Cell Action amongst people affected by MCAS and relevant organisations.
  • Ensure regular reviews of the effectiveness of projects and resources, seeking feedback from beneficiaries and other stakeholders.
  • Recruit, train, supervise and manage volunteers to support service delivery.
  • Represent Mast Cell Action at external meetings as appropriate. 
  • Undertake duties with due regard and compliance with GDPR and Mast Cell Action’s health and safety legislation and equality and diversity policies.
  • Keep up to date with national and local developments in health and care.
  • Build relationships with stakeholders and key ambassadors who will take leadership roles on community – led initiatives. 
  • Research, instigate and drive relationships with partners (organisations, businesses, academic organisations) who will help to deliver Mast Cell Action’s strategic objectives. 

Person Specification:

We're looking for someone who not only meets the job requirements but also shares our passion for creating a friendly and fun work environment and wants to be part of a team striving to do incredible things. The ideal candidate will:

  • Demonstrate experience of effective engagement in a community-facing position 
  • Experience of working with and managing volunteers 
  • Knowledge and understanding of structures within health/community care 
  • Social media and marketing skills 
  • Ability to work independently and on own initiative 
  • Experience in building strong links and relationships with a diverse range of groups, organisations and agencies 
  • Excellent interpersonal / communication skills 
  • Proven planning, time management and organisational skills 
  • Experience of working alongside a wide range of diverse communities 
  • Project management 

Salary and benefits

  • £35,000 per annum, Pro rata
  • 25 days annual leave, Pro rata, plus bank holidays
  • Annual Christmas closure for a week
  • Pension contribution scheme with 5% employer-matched contributions
  • Access to a Health and wellbeing online portal
  • Private GP Care
  • Flexible working with TOIL scheme in place
  • Home-based working with occasional travel
  • Upskill opportunities with access to a training budget

Join Our Friendly Team:

At Mast Cell Action, we believe that a positive and engaging workplace fosters creativity and success. Join us in making a difference in the lives of those affected by MCAS while enjoying the flexibility and support that are core to our values. If you're excited about this opportunity and share our commitment to community engagement, we invite you to apply.

Application Deadline: 4th November 2023

Please submit your resume and a cover letter, detailing how your qualifications and experience align with our mission and demonstrating your suitability for the position given the person specification above, to

EDI statement – Mast Cell Action embraces diversity and provide equal consideration to all applicants.

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