Support and guidance for Mast Cell Action events
Here you will find answers to frequently asked questions from our event registrants and attendees. We hope that you can find an answer to your question. If not, please contact us at events@mastcellaction.org and we’ll be happy to help.
Who can come?
Our sessions are for those who have MCAS or suspected MCAS or for those supporting someone with MCAS or suspected MCAS.
All of our sessions are for over 18s only; unless specifically stated. If we suspect you are below 18 and you cannot prove otherwise, we may remove you from our event. All of our sessions are for those based in the U.K only, this is due to our funding and the differences in medical systems, benefits, treatment and medications for MCAS around the world.
If you don't live in the UK, please explore our free resources on our website or view our videos on our YouTube channel.
Can't find your joining link?
Search in your inbox for an email from Zoom. It will come from no-reply@zoom.us
If you add this email address as a safe sender, it helps to avoid the emails going into your junk/spam inboxes.
When you register for an event you will receive an email from Zoom with your unique joining link. You will also receive a separate email from Beacon confirming you have registered. Having a unique joining link, means that you are automatically registered you as an attendee when you join the session. It also allows us to better track attendance of our events for funders, and improves our events safety. Having a unique meeting joining link means that sharing the meeting details with others will not allow them to join our events, attendees can only join sessions through the unique link and only one person can use each link.
Having trouble booking?
If you are booking using a smart phone, please ensure that your phone is in landscape mode to be able to book. The booking system will not work in portrait mode.
Registering
| What would you like to know? | Where can you find the answer? |
|---|---|
| What can I do if I want to join an event but am a non-UK resident? | Advice for non-UK residents who want to join one of our events |
| How do I add a Zoom meeting to my calendar? | |
| How do I set a custom Zoom meeting reminder notification and email in my calendar? | How to add a zoom meeting to my calendar |
Cancelling
| What would you like to know? | Where can you find the answer? |
|---|---|
| How do I cancel my event registration? | How to cancel your event registration via Zoom |
Attending
| What would you like to know? | Where can you find the answer? |
|---|---|
| What do I need to know before attending an event? | Guidance for attending our events |
| How do I join a Zoom meeting from my calendar? | How to add a Zoom meeting to my calendar |
| How do I join a Zoom meeting from the Mast Cell Action Events Portal? | How to join a Zoom meeting from the Mast Cell Action Events Portal |
| How do I join a Zoom meeting from the registration confirmation email? | How to join a Zoom meeting from the registration confirmation email |
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Donate
Mast Cell Action relies entirely on the generosity of people like you. Please make a donation now and together we can make a difference to those affected by MCAS.
