Support and guidance for Mast Cell Action events
Here you will find answers to frequently asked questions from our event registrants and attendees.
We hope that you can find an answer to your question. If not, please contact us at events@mastcellaction.org and we’ll be happy to help.
Can't find your joining link?
We are no longer manually sending out the pre-event email an hour before each event. If you cannot find the joining link, search in your inbox for an email from Zoom. It will come from no-reply@zoom.us
You may want to add this email address as a safe sender so that the emails don't go into your junk/spam inboxes.
When you register for an event you will receive an email from Zoom with your unique joining link. You will also receive a separate email from Beacon confirming you have registered. There are a couple of reasons why we are now providing everyone with a unique joining link, one being that we no longer have to take the register in our events. When you log in it automatically registers you as an attendee. Having an improved system means we are able to better track attendance of our events for funders and it also means our events are safer as we can ensure that no one who hasn't registered is able to attend. Having a unique meeting joining link means that sharing the meeting details with others will not allow them to join our events, attendees can only join sessions through the unique link and only one person can use each link.
Registering
| What would you like to know? | Where can you find the answer? |
|---|---|
| What can I do if I want to join an event but am a non-UK resident? | Advice for non-UK residents who want to join one of our events |
| How do I add a Zoom meeting to my calendar? | |
| How do I set a custom Zoom meeting reminder notification and email in my calendar? | How to add a zoom meeting to my calendar |
Cancelling
| What would you like to know? | Where can you find the answer? |
|---|---|
| How do I cancel my event registration? | How to cancel your event registration via Zoom |
Attending
| What would you like to know? | Where can you find the answer? |
|---|---|
| What do I need to know before attending an event? | Guidance for attending our events |
| How do I join a Zoom meeting from my calendar? | How to add a Zoom meeting to my calendar |
| How do I join a Zoom meeting from the Mast Cell Action Events Portal? | How to join a Zoom meeting from the Mast Cell Action Events Portal |
| How do I join a Zoom meeting from the registration confirmation email? | How to join a Zoom meeting from the registration confirmation email |
Become a friend
Sign up to become a Friend of Mast Cell Action so we can keep you up to date on our progress and on how to get involved in our latest campaigns and initiatives.
Donate
Mast Cell Action relies entirely on the generosity of people like you. Please make a donation now and together we can make a difference to those affected by MCAS.
