Policies and procedures

Mast Cell Action have policies and procedures in place for our volunteers and employees to help:

  • comply with the law and regulations;
  • set out how things should be done and what is expected of people;
  • achieve a consistent approach across the charity;
  • create transparency and accountability; 
  • limit risk.

Our policies encompass our values, conduct, standards, procedures, and guidelines on various key matters and reflect our commitment to uphold responsible and ethical practices. Our policies also ensure that our purpose and values are reflected in the work we do each day, and that those we do business with, have values similar to ours and operate with integrity.

For further information regarding our policies and procedures, get in touch.

Whistleblowing Statement

Mast Cell Action is committed to being open, honest, and accountable. It encourages a free and open culture in its dealings between the trustees, employees, and volunteers. The Charity is committed to ensuring that all individuals have the ability to raise genuine concerns in good faith without fear of victimisation, subsequent discrimination or disadvantage, even if they turn out to be mistaken. Our policy is that colleagues and others should be able to raise matters of concern confidentially or anonymously and we will do our best to protect the identity of anyone raising a concern.

What Is Whistleblowing?

Whistleblowing is the name given to the act of the disclosure of information to Mast Cell Action or the relevant authority by an individual who knows, or suspects, that the organisation is responsible for, or taken part in some wrongdoing. Certain disclosures are prescribed by law as “qualifying disclosures”. A “qualifying disclosure” means a disclosure of information that a Mast Cell Action member genuinely and reasonably believes is in the public interest and shows that Mast Cell Action has committed a “relevant failure” by:

  • committing a criminal offence;
  • failing to comply with a legal obligation;
  • a miscarriage of justice;
  • endangering the health and safety of an individual;
  • environmental damage; or
  • concealing any information relating to the above`.

To assist our members in addressing concerns of this nature we have in place a Whistleblowing Policy, which:

  • encourages members to report suspected wrongdoing as soon as possible, in the knowledge that their concerns will be taken seriously and investigated as appropriate, and that their confidentiality will be respected;
  • provides members with guidance as to how to raise those concerns; and
  • reassures members that they should be able to raise genuine concerns in good faith without fear of reprisals, even if they turn out to be mistaken.

How To Report a Concern - Member of the Public

A member of the public with a whistleblowing concern (as defined above) should report it to the Charity HR Department on 03301 748521 or emailing claire@mastcellaction.org. This may be done anonymously, if preferred.

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